How Secret Filming Exposed a £28m Timeshare Fraud

It has been described as a major deceptions of its nature in the UK.

Altogether 14 defendants have been sentenced for their role in a multi-million pound conspiracy to swindle over 3,500 vacation property investors.

The affected individuals were eager to terminate long-standing vacation property deals and went looking for support.

The majority were from 60 and 80. In excess of 500 of them lost more than £10,000, and a single victim handed over more than £80,000.

Those targeted were subjected to aggressive presentations lasting up to six hours. They were left out of pocket, possessing valueless fake "points" and remained trapped in costly vacation property deals they could no longer use.

The Company At the Heart of the Deception

The company at the core of the scam was the timeshare resale company. They collected clients' cash to support the owners' opulent way of life of prestigious schooling, millionaire mansions and private jets.

The man at the helm of the organization, Mark Rowe, was handed a seven-and-half year prison term in January for deceptive scheme.

In the latest development, his spouse another individual was one of the final three to hear their sentences.

She received a 24-month suspended jail sentence at the judicial venue after pleading guilty to money laundering.

The outcome represents a lengthy process and represents a huge win for the victims who came forward, the police and the Crown.

The Way the Inquiry Began

I first heard about the firm emerged during the mid-2016. The position was in the research department of a broadcasting service, creating documentary features.

A friend noted that his mother had inherited the use of a timeshare apartment in Spain and, after long-term use, had begun looking to terminate the contract.

It should be noted how popular holiday ownership had evolved with UK travelers in the last decades of the 20th century.

Timeshares enabled families to access the identical property each season, or swap their vacation periods with additional holders who had properties in different locations. Roughly 600,000 vacation seekers seized that option.

The early surge was paired with a many reports about unscrupulous sellers fraudulently marketing units. They were regularly featured on public interest shows.

The standard vacation property deal locked buyers for many years.

In that period, those owners who had enjoyed their guaranteed place in the resort for 20 or 30 years were ageing, and many were looking to end their association to their timeshares.

Some had health issues and couldn't get to their apartments. A few just felt they'd got all they wanted from them. And others had died, in frequent situations bequeathing their loved ones to assume the agreements - plus their yearly fees and upkeep costs.

The Investigation Unfolds

It was at this point the relative had been placed. She browsed the internet for answers and came across SMT, a firm whose digital platform assured to terminate her contract.

But, having made a payment and arranged an appointment with them, her family had doubts.

Further research revealed hundreds of people reporting they had handed over cash and got nothing in return. Indeed, they had suffered financially. Substantial amounts.

Our team started looking into what was occurring. It quickly became clear that there were some shady characters operating in the timeshare resale sector.

A legal professional had hundreds of individual complaints preparing to take action against the organization.

The team interviewed individuals who had engaged the company and they each reported similar experiences. They assumed the business would acquire their investment from them but when they attended a meeting (for which they submitted funds initially) they were told there was no potential buyers.

Rather, they were persuaded - indeed coerced - to commit further cash acquiring "the company's points system", linked to the outfit's parent company, the parent organization.

The precise definition was rather ambiguous. They sounded like a form of credit, offering reduced-price holidays and amenities and shopping deals.

And they were apparently "transferable with fellow investors, some time down the line.

Committing funds immediately would produce an future return that would offset the company's charges and leave the property owner in profit, freed at last from their pesky contract.

Too good to be true? Certainly, that proved correct.

A 'Bait-and-Switch Tactic'

Assuming these reports were true, this was a large-scale fraud.

It's what is called a "bait-and-switch."

An operator - in this case the organization - "attracts the client by promoting a defined offering only to then state it cannot be provided, directing the individual towards an alternative, lesser option.

Such practices are unlawful. Equipped with all the accounts we had assembled, we presented the rationale to covertly record one of the company's meetings.

The process requires time, effort, and compelling reasons for why this is the sole method to gather the data needed to demonstrate illegal activity.

With approval secured, our small team set up a consultation with one of the firm's agents in Stratford-Upon-Avon.

Pretending to be a potential client hoping to help his mother released from her timeshare contract|holiday ownership agreement

Megan Owens
Megan Owens

A passionate historian and travel writer with expertise in ancient Roman culture and Mediterranean destinations.